Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Orders within the UAE are typically delivered within 1–2 business days. GCC deliveries may take 1–4 business days depending on your location.

All over the world 1 to 7 Business days.

Do you offer free shipping?

Yes! We offer free shipping on orders above a certain threshold. Must be pre approved via email or WhatsApp .

Can I track my order?

Absolutely. Once your order is dispatched, you'll receive a tracking number DHL via email or SMS.

Products

Are your products authentic?

Yes. All products sold on Keef Online are 100% authentic and sourced directly from verified suppliers and authorized distributors.

Are your products suitable for the UAE climate?

Yes — we specifically curate products that are well-suited for the GCC climate, including high-SPF sun protection, hydrating skincare, and heat-resilient formulas.

Do you sell prescription products?

No. All products available on our store are over-the-counter and do not require a prescription.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for unopened and unused products in their original packaging. Please visit our Returns Policy page for full details.

How do I request a refund?

Contact our support team via the Contact page with your order number and reason for return. We'll guide you through the process.

Payments

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment options available at checkout.

Is my payment information secure?

Yes. All transactions are processed through a secure, encrypted payment gateway to protect your information.

Still have questions?

We're here to help. Contact us and our team will get back to you as soon as possible.