Frequently Asked Questions

Orders & Shipping

Where do you deliver?

We ship only to destinations with an available shipping option at checkout. We do not currently offer delivery to the United Arab Emirates, howver , you can contact us at info@keefonline.com to arrange delivery in UAE . See our Shipping Policy for details.

How long does delivery take?

Delivery times vary by destination and carrier. Available options and any estimates are shown at checkout after you enter an eligible address. Contact info@keefonline.com before ordering if you need a delivery estimate.

Do you offer free shipping?

Shipping charges and any available offers are shown at checkout.

Can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Products

Where can I find product information?

Check the product listing for available ingredients, pack size and directions. If you have questions about a product, contact us before ordering.

Returns & Refunds

What is your return policy?

You have 14 days after receiving your item to request a return. Eligibility and exceptions are detailed in our Refund Policy. Please contact us before sending anything back.

How do I request a refund?

Contact info@keefonline.com with your order number and the reason for your request. We will guide you through the process under our Refund Policy.

Payments

What payment methods do you accept?

Available payment methods are displayed at checkout.

Visit & Contact

Can I visit your store?

We operate online only and do not have a walk-in retail store. Business contact address: Robot Park Tower, GF reception area, Al Khan, Sharjah, United Arab Emirates. This is not a customer pickup location.

Still have questions? Contact us.