Refund Policy

Last updated: July 2026

We want you to be completely satisfied with your purchase from Keef Online. If you are not happy with your order, please read our refund and return policy below.

1. Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:

• Unopened and unused
• In their original packaging
• Accompanied by proof of purchase

For hygiene reasons, we cannot accept returns on opened skincare, supplements, or personal care products unless the item is defective or damaged.

2. How to Request a Return

To initiate a return, please contact us with your order number and reason for return. Our team will respond within 1–2 business days with instructions.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

4. Damaged or Defective Items

If you received a damaged or defective product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no cost to you.

5. Non-Returnable Items

• Opened or used products
• Items marked as final sale
• Gift cards

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

7. Contact Us

For any questions about returns or refunds, please contact our support team.