Shipping policy

Shipping Policy

We ship only to destinations where a shipping option is available at checkout. We operate online only and do not offer walk-in shopping or customer pickup.

Order processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. If processing is delayed, we will contact you using the details provided with your order.

Shipping costs and delivery estimates

Available shipping methods, charges and any delivery estimates are displayed at checkout after you enter an eligible delivery address. If no shipping option appears, we cannot accept delivery orders for that destination.

Delivery times vary by destination and carrier. Estimates are not guaranteed and may be affected by customs clearance or carrier delays. For questions about delivery timing, contact us before placing your order.

Tracking

Once your order has shipped, we will send a shipping confirmation with tracking information. Please allow 24–48 hours for tracking updates to appear.

Customs and import charges

International orders may be subject to import duties, taxes or customs fees. Unless expressly included at checkout, these charges are the customer’s responsibility. Customs clearance may affect delivery times.

Damaged, incorrect or missing orders

If your order arrives damaged or contains an incorrect item, contact us promptly with your order number and photographs of the item and packaging, where available.

If your shipment has not arrived, contact us within 14 days of the expected delivery date. We will investigate with the carrier and explain the next steps and any applicable replacement or refund under our Refund Policy and applicable law.

Please retain damaged items and packaging while we investigate. Your statutory rights are not affected.

Contact

Email: info@keefonline.com