Refund Policy
You may request a return within 14 days of receiving your order by emailing info@keefonline.com with your order number, the items you wish to return and the reason for your request.
Return eligibility
For change-of-mind returns, items must be unused, unopened, in their original packaging and accompanied by proof of purchase.
Please note that shipping fees , return shipping fees and customs fees will be deducted from total invoices.
Return if approved will be only for items charges.
For hygiene and safety reasons, opened or used personal-care products, opened supplements, infant formula and other consumable products are not eligible for change-of-mind returns. This does not affect your rights concerning damaged, defective or incorrect goods.
Return instructions and postage
Contact us before sending any items back. Once your return is approved, we will provide the return address and instructions. Do not send items to a business or contact address unless we specifically confirm it as your return destination.
Customers are responsible for postage on change-of-mind returns. Use a tracked shipping service and retain proof of postage.
For damaged, defective or incorrect items, contact us first so we can explain the return arrangements and any applicable postage reimbursement under the law. Do not send these items back before receiving instructions.
Damaged, defective or incorrect items
Inspect your order when it arrives and notify us promptly of any damage, defect or incorrect item. Include your order number and photographs where available. Retain the item and packaging while we assess the issue.
We will explain the applicable replacement, refund or other resolution. Your statutory rights are not affected.
Refund processing
After receiving and inspecting your return, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to display the refund.
Any lawful, applicable deductions must be disclosed before purchase and explained when your return is approved.
Non-Response Policy: In the event that we do not receive a response from you within 7 Days from the date of placing the order, we reserve the right to:
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Cancel the Order: The order will be considered void and will not be fulfilled.
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No Refunds: We will not issue any refunds for orders that are canceled due to lack of customer response.
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No Delivery: The order will not be delivered, and any associated costs incurred by us up to that point will not be reimbursed.
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Sales Final: All purchases made from our store are final. We do not accept returns or exchanges for any reason, including but not limited to dissatisfaction, allergic reactions, or product selection errors. Only , if we estimate the sales is not final .
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Quality Assurance: We take great pride in the quality of our products. Each item is thoroughly inspected before shipping. If you receive a damaged or defective product, please contact us within 48 hours of delivery. We may offer a replacement or store credit .
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Product Descriptions: Please read product descriptions carefully before making a purchase. We provide detailed information to help you choose the right products for your needs.
Customs Duties:
Please note that in certain cases, customs duties or taxes may be applied by the relevant authorities in the destination country. In such cases, the customer is responsible for paying these fees. The customer agrees to cover any additional costs related to customs clearance or import duties, as per the regulations of the destination country.
Please Note that we are not responsible for any Rule Applied or hold by customs.
also ,dditional delivery charge may apply due to fluctuations in delivery costs. So , we may contact you to pay the difference .
Contact
Email: info@keefonline.com
