Shipping Policy
Last updated: July 2026
Thank you for shopping at Keef Online. Below you'll find all the information you need about our shipping process.
1. Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Destinations
We currently ship to the UAE and select GCC countries including Saudi Arabia, Kuwait, Bahrain, Qatar, and Oman and Worldwide .
3. Delivery Timeframes
- UAE: 1 –2 business days
- GCC Countries: 1–4 business days
- Worldwide USA , Canada , Europe , South Africa , Asia and Africa 1 - 7 Business days.
Please note these are estimated timeframes and may vary due to carrier delays, customs processing, or peak periods.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders — check our current promotions for details.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email or SMS with a tracking number. You can use this to monitor your delivery status.
6. Customs & Duties
For GCC deliveries, any applicable customs duties or import taxes are the responsibility of the customer. Keef Online is not responsible for delays caused by customs clearance.
7. Failed Deliveries
If a delivery attempt fails due to an incorrect address or the recipient being unavailable, the carrier may attempt redelivery or return the package to us. Re-shipping fees may apply.
8. Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date and we will work to resolve the issue promptly.
9. Contact Us
For any shipping-related questions, please contact our support team.